Dear customers, at this time we want to convey all our support and solidarity with those affected.
We are sure that we will return to normal soon and by joining the #dontcancelmodify initiative we want to offer you flexibility in our cancellation policies. We will be happy to modify reservations or to issue a voucher that can be used within the next 24 months.
Conditions for direct /web/ call center clients:
- You can use the voucher until the end of 2021. - The voucher can be transferable and we can even convert it into a gift voucher if the client wishes. - The voucher can be exchanged at any of our hotels. It does not have to be the same hotel where you made the reservation. - EXTRA GIFT: Apart from this voucher we will give you another one where we offer you a 10% discount on your reservation that you can exchange in your next stay or future ones. - If you the client does not see any possibility of redeeming the voucher, we will proceed to return any monies from 01.01.21.
If you have reservations made through our website please contact us:
The Globales Acuario Hotel is located in one of the most peaceful spots of Puerto de la Cruz (Tenerife), just 1.5km from the beach known as Playa del Centro and 2 km from the famous lake, Lago Martínez. It delights any visitor with its impressive views towards the Teide and towards the sea.
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